Principal Product Manager with a decade in healthtech — the last 8 years building and scaling products and workflows that change how care gets delivered.
I'm driven by bringing order to chaos — streamlining workflows for clinical, administrative, and operational staff so that patient outcomes actually improve. I work close to the ground: sitting with clinicians and operators, mapping out where processes break down, and working alongside engineering instead of just handing off a spec.
I've done this from a Series A startup to a $500M acquisition, and I take pride in speaking the right language for the room — big-picture strategy for leadership, granular detail for the team in the weeds, and clear, practical language for the end users living with the workflow every day.
Start with why.
Obsess over the problem, not the proposed feature.
Map the metrics before you map the plan.
The roadmap is a hypothesis, not a promise.
Diagnosing a multi-year decline in a call center's contract performance, and rebuilding it around staffing, data quality, and outreach strategy.
Automating a manual, Slack-and-spreadsheet process for acquiring hospital discharge summaries, cutting patient visit unit costs by over 5%.
Redesigning required clinical assessments as a self-service patient portal experience, cutting Medical Assistant time on nearly half of all appointments.